Your data is not our personality.
This policy explains what Unhinged by Sartha collects, why we use it, and the choices available to you when you browse, shop or contact us.
LAST UPDATED: 1 AUGUST 2026Information we collect
We may receive contact and order information such as your name, email address, phone number, delivery address and the products you purchase. We also receive messages you send to customer support and basic device, browser, cookie and usage information needed to operate and protect the site. Payment details are processed by Shopify and its payment providers; we do not store full card details.
How we use it
We use personal information to process and deliver orders, provide support, send essential order updates, prevent fraud, maintain the storefront, remember your preferences and—only where permitted—send marketing you requested. We do not sell personal information.
Who receives it
Information may be shared with Shopify, payment processors, delivery partners, hosting and analytics providers, and professional advisers only as needed to run the store, fulfil an order, comply with law or protect customers. Those providers handle information under their own terms and privacy practices.
Cookies and local storage
The site uses necessary browser storage for your bag, language choice and entry preference. Shopify and connected services may set additional cookies for checkout, security, analytics or account features. You can restrict cookies in your browser, although parts of the store may stop working.
Retention and security
We keep information only for as long as it is reasonably needed for orders, support, legal, tax, accounting and fraud-prevention purposes. We use reasonable technical and organisational safeguards, but no internet transmission or storage method is completely secure.
Your choices and rights
You may ask to access, correct or delete eligible personal information, withdraw marketing consent, or raise a privacy grievance by emailing help@unhingedbysartha.com. We may need to verify your identity and may retain information where law requires it.
Children and updates
The storefront is not directed to children under 16. We may update this policy when the store, providers or applicable requirements change. Material updates will be posted here with a revised date.